International Service Engineer - China

Job description


About us

BluePrint Automation (BPA) is the world leader in innovative packaging automation solutions. Our mission is to deliver solutions that offer true flexibility in real world production environments.  


Backed by thousands of successful installations in over 30 countries, BPA has three full-service manufacturing facilities in the USA and Europe, two additional facilities in Hangzhou (China) and São Paulo (Brazil) and eight additional subsidiaries throughout the world for sales and service.  


We know it is our reputation that makes us successful; starting from initial contact through project management, including our 24/7 after sales service and support.  We remain committed to being your long-term partner for innovative end-of-line turn-key packaging automation solutions for primary and secondary packages. 


For more information about us, take a look at our corporate video.


About the job?

For our location in Hangzhou (China) we are looking for a service engineer. Who speaks fluent Chinese and English and is living in China or is willing to move to China. As a Service Engineer you will be responsible for initial installation, machine setup and start-up, mechanical and electrical maintenance, and end user training on various types of robotic packaging machinery located throughout China. 


Your tasks 

• Direct and Assist customer personnel in the installation. 

• Resolve technical problems and answer customers' queries. 

• Educate customers on the operation and maintenance of equipment. 

• Recommend the purchase of services or spare parts to customers. 

• Perform maintenance, prevention and after-sale service. 

• Document activities in daily reports. 

• Modify PLC programs, HMI screens and multi-axis robots. 

• Repair or modify various networks and safety circuits. 

• Configure and prepare new equipment for initial start-up. 

• Travel to customer sites to troubleshoot various packaging equipment. 

• Recommend ideas or changes to machines that will make them more reliable and efficient. 

• 80%+ travel required. 


Curious at our Case Packers? Click here 

Requirements

Experience & Qualifications

  • Bachelor degree
  • Excellent knowledge of English and Chinese (Mandarin) is a must. 
  • Highly developed Mechanical and Electrical troubleshooting skills for industrial machinery. 
  • PLC/servo experience required (Siemens S7 and Allen Bradley). 
  • Multi- axis robot experience is a plus. 
  • Vision guided robot experience is a plus. 
  • Motion control experience required. 
  • Strong customer service oriented. 
  • Potential to be a motivator/leader. 
  • Professional communication, attitude and image. 
  • Good verbal and written presentation - organized - good planner, good interpersonal skills. 
  • Valid Driver’s license required. 
  • Intermediate knowledge of Microsoft Office suite required. 
  • Position requires frequent extended travel (up to 80%) including day trips, overnight trips, and trips lasting more than a week, often with little notice. In order to fully service our customer, Service Engineers may be required to work overtime, and may be required to work day, evening or night shifts, based on customer requirement. 

We offer

BPA offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others.

The successful candidate will have a strong work ethic and good problem-solving skills and be able to interact efficiently with others. 

  • A challenging position within a dynamic, informal organization 
  • Concrete career opportunities within the organization 
  • A good salary that is in line with experience, education and the nature of the work to be carried out 
  • Good fringe benefits such as a profit-sharing scheme, pension scheme and an expense allowance for business travel, a latop, telephone and company car 
  • 27 vacation days and 4 ATV days 
  • Excellent working conditions
  • Every year there are various company and team events, such as a company party, sports day, family day, Christmas party and new year lunch.